Leading poker site Party Poker has reportedly announced to initiate open communication with customers. The move is anticipated to ensure smooth transaction with the clients who were miffed with recent changes introduced by the Bwin Party’s virtual poker brand.
Bwin Party’s new director Jeffrey Haas made a frank and detailed post last week assuring the players that the major internet poker portal would henceforth follow a free, frank, open & regular communication with its virtual customers.
“As I have arrived, I safely ensure that “run deep, run silent” approach has already been scrapped out for good. It’s clear now. We are very sorry for silence on our part & would perform much better over time”, stated Haas.
However, it’s supposed to be the 1st & last post from Haas. The further postings would be carried out by another spokesperson from Party Poker who will work to clear the customers’ doubts & queries sent to the site. “Someone from my team has been entrusted to catalogue issues from thread & would follow-up in ‘official thread’ the coming week”, Haas shared with the sources.
It’s believed that the new mantra has been pushed in to force by the success of other bingo sites – William Hill has been open and honest with customers for many years, and now sits at the top of the tree.
The esteemed poker portal declared to alter the communication strategy after an open outrage by the customers on Party Poker’s player segregation scheme. This player segregation scheme was induced to separate & protect inexperienced and amateur players from sharks- but the customers have noted that smart clients always manage a route to get into the guarded player group & reap the benefits. This segregation strategy was introduced with any notification to the players in February.
The infuriated site players even declared a strike yet a day prior to the strike, Jeffrey announced to terminate Party Poker’s segregation scheme. The recent announcement from the company director seemed to have pacified the irked players and they have already postponed the strike.